Privacy Policy
We care about your privacy at BeaconFieldHarbor
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we collect information you choose to provide. This includes your name, business name, email, phone, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may gather additional business details such as company registration information, preferred delivery schedules, and budget requirements. This helps us tailor our service to fit your business needs.
Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this information to improve site performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
BeaconFieldHarbor respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to guard it. This covers safe data storage, encrypted transmissions, and restricted access to personal information inside our organization.
Secure Storage
Your personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to shield information during the exchange between your browser and our services.
Limited Access
Access to customer data is limited to staff who require it to deliver services.
Although we deploy robust security measures, no online transmission method is entirely secure. We continuously refine our security practices to guard against emerging risks.
Your Privacy Rights
You hold important rights over your personal data. Depending on relevant laws, you may be entitled to access, amend, erase, or limit how your information is used.
To exercise these rights, contact us via the details at the end of this policy. We will reply within a reasonable period as mandated by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations differ by data type and purpose.
Typical Retention Periods:
- Customer contact and order details: about three years after your last service interaction
- Payment records: roughly seven years for taxation and accounting needs
- Website analytics data: around two years and a few months for service improvement analysis
- Marketing communication preferences: until you opt out or about two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our platform. Cookies help us remember your preferences and evaluate site performance.
You can adjust cookie settings through your browser preferences. However, disabling certain cookies may affect how the site functions. For comprehensive details about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only BeaconFieldHarbor and this site. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party websites you visit through links on our site.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will modify the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
BeaconFieldHarbor Privacy Team
12 Petal Lane, London
London, United Kingdom WC2N 5DU
Email address: [email protected]
Phone number: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in the subject line and provide as much detail as possible about your request. We strive to respond to all privacy inquiries within 7 business days.